Last updated 8 November 2026
We want you to be happy with Govseer. If you are not, you can have your money back.
You can ask for a full refund of any payment for a Govseer plan within 14 days of that payment, for any reason, with one exception for the US EPR Tracker, below. When we refund a payment, the plan it paid for ends and your account returns to the free plan.
A yearly tracker plan pays for that year's state reports. You can have a full refund of a payment within 14 days, as long as no report has been downloaded since that payment. Once a report has been downloaded, that payment is not refundable, unless something went wrong on our side, such as a figure we calculated wrongly; then we always put it right or refund you. The free trial lets you see everything except the downloads before you pay.
Paddle.com is the Merchant of Record for our orders and returns the money to the payment method you used. It usually arrives within 5 to 10 business days, depending on your bank.
You can cancel at any time under Manage billing on your account page; you will not be charged again, and your plan stays active until the end of the month or year you paid for. If something went wrong on our side, write to us anyway: we will look at every request fairly.
Charges for apps bought through an app store are made by that store. Email hello@govseer.com within 14 days of a charge and we will refund it through the store where it allows (for the US EPR Tracker, as long as no report has been downloaded since the charge).
This policy does not limit any rights you have under the law of your country.
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